Customer Assurance Program

Overview

Established a scalable customer assurance program featuring Built a scalable customer assurance program to streamline responses to security reviews and due diligence requests. Established a centralized trust portal with standardized documentation packages (SOC 2, penetration tests, security policies), automated responses for common questionnaires, and a process for handling complex enterprise security reviews. Partnered with Sales and Customer Success to integrate security assurance into the pre-sales cycle.

Role

Director overseeing implementation with delivery managed by the extended security enablement team.

Impact

Reduced turnaround time for customer security reviews from weeks to days, improved win rate in enterprise deals by accelerating security clearance, and increased customer trust through transparent and standardized assurance artifacts.

Technologies, Frameworks, and Artifacts

• Custom trust portal
• SIG and CAIQ questionnaires
• Policy and evidence repositories
• Automated response templates